ShopRite complaint: Downtime Dollars

I was never advised that Shoprite was not doing Downtime Dollars anymore. My Shoprite Card was never credited with the amount I had with them for $30.00.Shoprite claims I received a message from them but I checked all my messages (spam deletions) also. No message. I contacted customer care they put $3.00 on my card. I took the time to do all those questions puzzles I have nothing to show for it. Shoprite had this game on their website, they should have credited my card. It was their responsibility. This makes Shoprite look bad in my eyes. I am a disabled woman I have contacted customer care twice on this subject the most recent letter they never responded to. I am very disappointed. That $30.00 would be buying me the food I need since I am on a fixed income. Please respond back top me do whatever you have to so as to verify my Downtime Dollars amount so I can be reimbursed on to my Shoprite Card.
This was the only response from Shoprite Customer Care.

—–Original Message—–
From: [email protected]
To: [email protected]
Sent: Thu, Apr 28, 2022 10:19 am
Subject: Ref 3263740 – Reply from ShopRite

Dear Ms. Cooke,
Thank you for reaching out to us about Downtime Dollars. We appreciate the opportunity to respond.
We regret to advise you that Dabbl, the program partner that brought us the Downtime Dollars program, ceased operations as of March 15. We posted a notice on the website for a short period of time, but unfortunately, we received very little advance notice of the program’s termination.
We were able to identify customers who were active in the 30 days prior to March 15 and had earned credits during the program but had not yet transferred them to their Price Plus club card. We sent an email message to these customers and, as a goodwill gesture, we created a targeted coupon for these customers so that they could apply outstanding balances to their Price Plus club cards. (Our records show you should have received a message from us so please check your spam filter or junk mail.) We checked the list that Dabbl provided to us, but we do not see your name.

We have asked Dabbl for additional customer records, but currently, we do not have access to any account information beyond the list we already received. As a result, we have no way to verify or any credits you may have earned.
We are very sorry for any frustration this has caused. We will keep your information on file in the event that we receive additional records from Dabbl. In the meantime, we have applied a $3.00 credit to your Price Plus club card, which is equal to the value of the amount of Downtime Dollars needed in your account before you could convert it to a Price Plus club discount. We realize this does not make up for the credits you may have accumulated, but we wanted to make this small gesture of goodwill to acknowledge your feedback about this program.
We appreciate your understanding and hope we’ll have the chance to continue to serve you as our customer in the future.
Thank you

Maryann B.
Customer Care Specialist