ShopRite complaint: Audits of mobile scan app

Name: Audits of mobile scan app
Item: ShopRite
Rating: 3
Author: Paul

Open 14 Feb 2023 126 views Supermarkets / Grocery Stores

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Filed 14 Feb 2023 by Paul

I shop using the mobile scan app, and until recently, I could scan at the self-service, pay, and leave. Occasionally, the cashier would spot-check my purchases.

However, for at least the last three weeks, I have been required to undergo a full audit after using the app, which defeats the whole purpose, obviously. How can this waste of time be avoided?

Thanks,

Paul Glasser

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Case details

Status: Open
Company: ShopRite
Filed: 14 Feb 2023
Rating: 3/5
Desired resolution: Whatever it is in the computer that is now requiring a full audit every time I shop should be turned off.
Problem: Full audit required after every app shop
About: mobile scan app
Dealing with it for: 3 weeks

Progress

Filed
Company notified
Company replied
Resolved

14 Feb 2023 Complaint filed and published
14 Feb 2023 Message from Bizzy: we notified ShopRite about this complaint.

See all 111 ShopRite complaints

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