Complaint: Unresponsive

on 05 February 2021 about Shaw Academy in category Education

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My complaint:

I’ve been calling your Philippines number since the end of January and it always say that your office is still close. How come it is close if I am always calling during your office hours 9am-5pm? Care to tell me the reason why there’s no representative that answers me? I wish to cancel my subscription because I don’t have enough time to deal with other modules.

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Justified complaint?

Suggested solution:

Your way of cancelling subscription is really costly and requires us a lot of time. I hope you guys will have a one click away of membership cancellation

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