Shaw Academy complaint: Unauthorized transaction and no refund
Filed 21 Feb 2021 by Kalpesh
I had canceled my trial subscription in June 2019. Also received an email from Shaw Academy ing the cancellation. However 8 months after cancelation, my credit card has been charged again by them for no reason. I haven’t reinstated my account or subscribed again.
This transaction is unauthorized and fraudulent. Despite canceling the subscription, they have stored my credit card information illegally and charged me.
The customer support executive Norman, keeps telling me that they cannot make a refund because the account wasn’t canceled in time. And that’s surely not the case. There has to be some legal authority who can take stern action against this company.
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