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Shaw Academy complaint: subscription

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Filed 16 Mar 2021 by Steph

I was subscribed into the wrong course but told I could change it when i logged in. Actually i didnt want to do it anyway. Then I had issues logging in on my laptop and could only log in on my phone – whereby you are unable to cancel the payment. I emailed the support team several times with no response. They emailed me 3 times to say payment had failed but on the 4th it came out. I had advised them on more than one occasion that I wanted to cancel and no one helped me! Now refusing to refund the money!

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