Scribd complaint?

Do you have a dispute or a bad customer experience with Scribd? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Scribd customer service works by email and chat, not by phone: email support@scribd.com, or start a conversation with the virtual assistant on any page of the Scribd help center, linked in the contact details above. Scribd says it does not offer phone support. Everand has its own support address, listed in the same help center. Have the email address on the account, the order number from your confirmation email and the date and amount of the charge ready.

Scribd billing problem to raise? Start your complaint here at the same time: we push it out to Scribd through email, social media and paper letters.

A Scribd or Scribd, Inc. line on a bank or card statement is a subscription charge from Scribd, Inc., the San Francisco company behind Scribd, Slideshare and Everand. Scribd's help center says Scribd and Slideshare charges appear as Scribd and that Everand plans are billed under the Scribd, Inc. name too, so a Scribd line can be an Everand subscription. A pending TEMPORARY AUTH SCRIBD or SCRIBD INC *TEMPORARY line at the start of a free trial is a card check, which Scribd says usually disappears within three to five business days.

To find out what a charge is for, sign in on both the Scribd and the Everand website to see which account holds a subscription, look for a second account under another email address, and check the subscriptions list in your Apple or Google account. If nobody in your household signed up, tell Scribd support and the bank that issued your card.

Scribd line on your card you cannot place? We help you write the complaint in minutes, with the statement line, the amount and the accounts you checked set out in order.

To cancel Scribd, sign in on the Scribd website, go to Your account, select Manage Subscription in the Your subscription section and then Cancel subscription, the link below the Pause subscription button. Scribd shows the date your subscription ends and emails a confirmation; access stays on until the end of the billing period. A Scribd subscription covers Slideshare as well, while Everand is a separate subscription that is canceled on the Everand website. A plan bought through the App Store or Google Play is canceled in your Apple or Google account, because canceling on the website does not stop that billing.

For a refund, Scribd asks you to start a conversation with the virtual assistant in its help center, say why you want the refund, and give the account email, the charge amount or order number and the payment method. Its refund page lists the cases it considers, such as a billing period with no activity on the account, a payment error or someone else using the account, and it sets a time limit, so ask promptly. App Store and Google Play refunds go through Apple or Google.

Charged after you canceled? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply to Scribd and when to push again.

Yes: Everand, the e-book and audiobook subscription app, is a service of Scribd, Inc., as its subscriber agreement says, but Everand and Scribd are separate subscriptions with separate accounts. A Scribd subscription covers Scribd documents and Slideshare, while Everand covers e-books and audiobooks. Subscriptions cannot be moved from one to the other, so someone who signed up for the wrong one cancels it and subscribes to the other, and canceling one does not cancel the other.

Both are billed under the Scribd, Inc. name, so check both accounts, and your Apple or Google subscriptions, where older plans can be listed under either name.

Paying for both by mistake? We put your case beside other subscribers caught by the same split, and they can back it up with what worked for them.

Nothing has been reported about Scribd here yet. Our research shows what typically goes wrong at subscription reading apps like Scribd and Everand: free trials that roll into a paid plan, Scribd, Inc. charges for a product the subscriber did not know was running, pending card checks at sign-up, duplicate subscriptions across the website and the App Store or Google Play, cancellations made in the wrong place, and refund requests turned down for a billing period that was used.

Found a Scribd renewal after a trial you meant to end? Open the first Scribd case, and the next subscriber who spots that line on a statement finds it here.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Scribd through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Scribd can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.