ScotRail complaint: ScotRail cancelled last train home and Edinburgh Waverley staff were rude
Filed 25 Oct 2026 by Fergus
Our train to Kirkcaldy was cancelled, the response we got from the customer service at Edinburgh Waverley was “I’ve never been to Fife and I hope I never have to” this was the last train home and we weren’t sure if we could get a bus. We needed help and he rudely responded with this. You were happy to sell us a ticket to Edinburgh, but never warned us that we might not get a train home. When we quizzed about that, the man said “the advice was not to travel” why sell us a ticket then?
What I want from them is Refund, talk to staff, teach people how not to be a rude ignorant cunt
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