My complaint:
I have placed orders on line through Sam’s Club in Palmdale Ca. This is the fifth time I’ve
Have placed an online delivery with explicit notes to
Be mindful of our address because we have had numerous orders misdeliveted never to be found. I am no longer going to order ANY items online for Home delivery.
Sam’s Club should have a policy in place for. Confirming the order has been delivered to the right address. Surely they would at the very least have a way to identify the pickup person. Take a picture of the house address delivered to.
Suggested solution:
Immediately refund the customer for the lost products. Make the pickup / delivery person accountable for their delivery to wrong address.
