My complaint:
Hello
I have an urgent query regarding flight prices, which I already wrote to Ryanair about last week but received no reply. My children and I are booked on flight FR2454 from Bologna to Edinburgh on 27th July with return flights (FR2453) on 21st August. Following the Scottish government’s advice on not travelling unless absolutely necessary and not wishing to endanger my elderly parents in Scotland, we do not want to risk travelling at the moment. After seeing that Ryanair is waiving the flight change fee for flights in July and August, we decided to move our flights to December. If I search from flights from scratch from your homepage, FR2454 on 28th December is a bargain at only €35.99 and the return on 4th January only €29.99. Great, no flight difference to pay. However when I go to my original flights and click Manage booking to actually change the flights, I am shown a much higher price (€141.49 outbound and €135.49 return). Please explain how I can change my flight using the true prices of 35.99 and 29.99. I know this must be possible, otherwise what you are doing would be illegal and then I would be forced to take my query to the aviation watchdog.
Best Regards
Eileen Barr
Mobile 39 334 1349172
Suggested solution:
I would like to be able to change our flights to a future date of our choice at the flight price I find from searching for flights from the homepage. In the event we don't fly at all, which seems likely as our flight is this evening, I would like a refund of the governement tax and a refund of the luggage charges and a plausible explanation of the seemingly illegal difference in flight prices.
