Complaint: Unauthorized Transaction

on 28 March 2021 about RushCard in category Payment Providers

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My complaint:

On March 11 there was two unauthorized transaction. Phone company took out 46.00 instead of 30.00 and someone (believe my landlord) stole my card and pin out of my wallet and debited my account for 223.00 and replaced the card back in my wallet while I was sleeping. When I woke up I went to the bank and debit 20.00 that’s when I noticed my funds was missing. File a appeal right away. I was advised that they will return my funds in 10 days, on March 26. They lied, I called on March 26 and the representative said there was no error I advise her not true need a supervisor. Transfer to A.J advised him what was happening he hung up I called back talked with another supervisor Justin describe to him he hung up as well. These customers service reps are not infrom the states so you really can’t understand them without having them repeat what there saying 23 times. So they tell if I’m unsatisfied with the decision to em: documentsupdate-rc@rushcard.com, then this email reply is telling me to call the number that told me to email them, so now you’re not getting anything resolve. I spoke to the phone company and they said Rush Card reverse the payment on 317 and the funds was not put back in my account, so where is it?They are flat out ripping people off.

0 0 votes
Justified complaint?

Suggested solution:

Give me my 269.00 immediately

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