Roblox complaint: Wrongful cancellation of account

My daughters account was deleted. She has been a member since 2017. That is a lot of time and money. I (her mom) used her account only to send a message to roblox to inform them that people were hacking into computers and stealing cards and using them in roblox stores. My card was on the computers history, not her roblox account. The hackers stole the card number and used it but not through her account. This is wrong. She deserves to have her account back. I just wanted to make them aware. My daughters account was fine, no fraudulent activity and no unauthorized purchases. Her account has been deleted and she is very upset and would like the opportunity to have her items and all else involved returned so she can play. Its not right. that’s stealing. I explained this to support and they keep saying the same thing. However her account was not responsible, I only used it as an avenue to get my message to the company. Please help me get her account back or at least her information and everything she had purchased over those years.