Roblox complaint: Terminated for no logical reason.

My son’s account was terminated for having “sexualadult content.” I’m told that based on the severity of the issue, his account cannot be reinstated. When asked what was considered sexualadult content, they said “we don’t have any further information to provide you. Please review previous information we’ve sent.” When I inquired about it further, and said that this content wouldn’t have been used if it wasn’t available it was then that suddenly they had further information. I understand now what the issue was, but with my son’s age, he doesn’t know what that particular sexual content even is! Which brings me back to what I originally said… if the content was not added to Roblox, then my child (or any other user) wouldn’t have access to it. This sounds like a Roblox problem, not a child playing a game problem. And it’s funny that each time I’ve mentioned this, I’ve been told “we can’t provide more information.”