My complaint:
While I was at college and working my items were stolen off of my account.
I lost items worth 20,064 robux which is equal to $250.80 USD.
This happened on the date of 5/13/20.
I have 2-Step Verification set up on my account and it was active prior to this happening.
I did not receive a text message to my phone and or an email notification for verification to sign in.
So whoever took the items bypassed roblox’s 2-Step Verification security system and got into my account. Roblox is at fault.
I would appreciate receiving these items back to my inventory please. If the items are not retrievable I am fine with receiving the robux back to my account.
My account is secure, nobody accessed my gmail during the time of this happening and there are no sign in attempts.
Suggested solution:
If they are not able to restore the items taken under their negligence then I wouldn\\\'t mind receiving the robux they\\\'re all worth. If that isn\\\'t possible and the items are long gone then I would want a full reimbursement for the account for every dollar ever spent for the past ten years I have had the account.
