Filed 13 May 2022 by Jessica
I lost all my content when Roblox locked me out of my account for no reason, then wouldn’t let me back in. Roblox initiated a password reset– which I did not want nor ask for–then I couldn’t complete the reset because Roblox also required an email on the account which I didn’t have (I created this account when I was a kid, and I didn’t know I needed to have an email in there). So now I am locked out of my account and can’t get my stuff back.
It is wrong of Roblox to break my login by demanding a password reset, then say they can’t verify account ownership when they are the one that broke my login!! I mean, who else would want access to this account but me? There is no credit card info, no Robux, nothing of value at all except the content that matters to the person who created it.
I have asked multiple times for customer support to reinstate my account, but they are a bunch of robots over there who say they won’t do it without an email on the account. I have tried multiple other ways to show them I am the rightful account owner, with no results. ALL I WANT IS TO BE LET BACK IN TO MY OWN ACCOUNT!!
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