Roblox complaint: Deletion of Roblox account

Name: Deletion of Roblox account
Item: Roblox
Author: Sarah

Open 1 Nov 2021 203 views Gaming

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Filed 1 Nov 2021 by Sarah

I am the payment holder who advised Roblox of unauthorized purchases made by UnorganisedHope21 (hacker of my Google Play account) 3 emails from Google Play sent to me to unauthorized purchases cancelled. This triggered Roblox to delete my daughter’s Roblox account 3 times. It was re-opened twice but third and final time was not.

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Case details

Status: Open
Company: Roblox
Filed: 1 Nov 2021
Desired resolution: Re-open XxfrogfamilyxX Roblox account.
Problem: Account deleted after reporting hacked purchases
About: child's game account

Progress

Filed
Company notified
Company replied
Resolved

1 Nov 2021 Complaint filed and published
1 Nov 2021 Message from Bizzy: we notified Roblox about this complaint.

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