Complaint: Verification process

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My complaint:

Complaint 23971019 I went thru thr verification process and they sd I was good to go. I deposited $30K into the account, now they say they need a copy of my SS card which I do not have. It will take 2-3wks to order one. Now they say they will not let me close the account and release my funds without the SS card. Unbelievable. They take my $ without the SS card but wont release the funds until I get one.

Suggested solution:

Either accept my verification process or let me close the account are release my funds.

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