Reward Gateway complaint?

Do you have a dispute or a bad customer experience with Reward Gateway? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Reward Gateway Helpdesk in the UK is on +44 20 3893 2615, the number Reward Gateway gives for questions about a charge from its voucher shop. If you bought through an employer's perks site or app, its help section is the other route, and the Reward Gateway contact page, linked in the contact details above, lists the support options for members. Have the order or voucher reference, the date and amount from your statement and the name of your employer's scheme ready.

Voucher paid for and not working? Start your complaint here as well, and we push it out to Reward Gateway by email, social media and printed letters.

YOUR-SAVING.COM on a UK bank statement, sometimes followed by LONDON, is Reward Gateway, the employee benefits company that runs the discount shops of employer perks schemes. The your-saving.com address leads to a Reward Gateway page that says the charge relates to a recent purchase through a discount programme that you, or someone you know, is registered to: usually a discounted instant voucher, a text message voucher, a physical gift voucher or a top-up of a reloadable EasySaver card.

To trace it, sign in to your employer's perks site or app and check the order history for that date and amount, search your inbox for a voucher or top-up confirmation, and ask anyone in your household who belongs to a discount scheme. If nobody can match it, call the Reward Gateway Helpdesk on +44 20 3893 2615 with the date and amount, and tell your bank or card issuer that you do not recognise the payment.

Charged by YOUR-SAVING.COM for a voucher nobody ordered? Open a case with us: our trained AI keeps coaching you on what to send Reward Gateway and your bank, and when to push again.

Reward Gateway's help centre says an instant voucher can be refunded as long as it has not been viewed, while a text message (SMS) voucher cannot be refunded but can be reissued. So if you want your money back on an instant voucher, ask before you open it: contact the Reward Gateway Helpdesk on +44 20 3893 2615 or the help section of your perks site with the order reference, the voucher value, the retailer and what went wrong. For a code rejected at the till, ask the shop for a note of the error or photograph the screen, and keep the receipt for anything you then paid for another way.

Refused a refund on a voucher you never managed to use? We help you write the complaint in minutes through our complaint process, with the order reference, the code and the error set out in order.

Reward Gateway runs a separate programme for each employer, so you sign in to Reward Gateway through your own employer's perks site or app, using the link or invitation your employer gave you, not through one general account. If the sign-in fails, use the password reset on that login page; if your details are not recognised, the HR or benefits team at your employer can check whether you are set up on the scheme. If you are leaving the employer, ask the benefits team what happens to unused vouchers and card balances before your last day.

Nothing has been reported about Reward Gateway here yet. Our research shows what typically goes wrong at employee discount and voucher schemes: YOUR-SAVING.COM charges that nobody in the household recognises, e-vouchers that arrive late or are rejected at the till, refunds refused once a voucher code has been viewed, reloadable card top-ups that do not show up, and members who lose access to the scheme after changing jobs.

Voucher code rejected at the checkout? Be the first to report it: your case opens the record for the next scheme member buying vouchers through the same perks site.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Reward Gateway through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Reward Gateway can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.