complaint: unauthorized credit card charges

on 05 December 2022 about in category Rental Services

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My complaint:

We booked via Rental Cars a car with Sixt in Cordoba from 8 sep till 11 sep 2022 for the amount of 208,98 euro. When we arrived at the Sixt office at the bus station they informed us immediately they had no car available and that Rental Cars was informed by return right away after booking. Sixt advised us to go to the place next door (Europcar) and fortunately they had a car available from late that afternoon.

Rental Cars refuses to pay back our money as they say we didn’t pick up the car. Which is rubbish off course, as our car was not available. We also did send them the invoice from Europcar, but they still refuse to answer.

Suggested solution:

Refund our money as there was no car available.

unauthorized credit card charges
unauthorized credit card charges
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