QuidMarket complaint?

Do you have a dispute or a bad customer experience with QuidMarket? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

QuidMarket customer service is on 0115 8456434, and the email address is help@quidmarket.com. Both are on the QuidMarket contact page, linked in the contact details above, and QuidMarket says complaints can be made by phone, email or post using those same details. Have your loan reference, the email address on your account and the dates of any payments in question ready, and ask for anything agreed on the phone to be confirmed in writing.

Repayment, charge or affordability problem to raise? Start your complaint here as well, and we push it out to QuidMarket by email, social media and printed letters.

Yes: the Financial Ombudsman Service in the UK covers complaints about consumer credit lenders such as QuidMarket, and QuidMarket's own complaints page names it for complaints about its loans. The Financial Ombudsman Service generally expects QuidMarket to have had the chance to put things right first, so keep a record of every call, email and letter.

Affordability complaint to put together? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply to QuidMarket and when to push again.

If you cannot afford a QuidMarket repayment, tell QuidMarket before the payment date, on 0115 8456434 or in writing to help@quidmarket.com, and ask about a payment plan or a pause while you sort out your finances. Explain your income and your essential bills, and ask for any arrangement to be confirmed in writing. You can also ask your bank or card provider to cancel the continuous payment authority on your card; tell QuidMarket in writing that you have done so, because the debt itself remains.

An independent debt adviser can help you work out an offer you can keep to if you have other debts as well. Keep a copy of every message and a note of every call, with the date and what was agreed.

You can ask QuidMarket to review whether a loan was affordable when it was approved by making a written complaint to QuidMarket that explains why the repayments were not affordable at the time. Lenders are expected to check affordability before they lend, so set out your income, your regular bills, the other loans you were repaying and whether you had to borrow again to keep up. Bank statements from the months before each loan carry the most weight, together with the loan agreements and a list of every loan you took.

Keep copies of everything you send, and note the date QuidMarket confirms it has received your complaint.

Nothing has been reported about QuidMarket here yet. Our research shows what typically goes wrong at UK short-term instalment lenders: loans approved without proper affordability checks, repayments taken by continuous payment authority on a day that leaves nothing for essentials, payment plans that are hard to agree, charges that build up after a missed payment, collection calls and messages, and credit record entries borrowers believe are wrong.

Repayment taken that left you short for rent or food? Be the first to report it: your case opens the record the next borrower checks before taking a loan from QuidMarket.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of QuidMarket through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with QuidMarket can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.