Drafty complaint?

Do you have a dispute or a bad customer experience with Drafty? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Drafty customer service on 0203 695 8072 or email info@drafty.co.uk; Drafty also offers live chat on its website, and you can manage your account in the Drafty app. For a complaint, the contact page on the Drafty website, linked in the contact details above, has a complaint option. Have your account number, the email address on your account, the dates and amounts involved and the outcome you want ready.

Payment or charge problem to raise? Start your complaint here as well, and we push it out to Drafty by email, social media and printed letters.

Yes: in the UK, the Financial Ombudsman Service covers complaints about Drafty credit, both the Drafty Flex line of credit and Drafty Loans. It generally expects Drafty to have had the chance to put things right first, so keep a record of every call, chat, email and reply.

Borrowing complaint to put into words? We help you write it in minutes, drawing on complaint letters that actually worked.

Yes: if you believe Drafty lent you more than you could afford, or raised your credit limit when your finances showed you could not repay, you can make an affordability complaint to Drafty. Say which loan or limit increase it concerns, what your income, rent and other debts were at the time and how the borrowing affected you, and ask Drafty to review its checks and explain what it will put right.

Gather the bank statements from the months before each loan or increase, a copy of your credit report and the emails confirming each limit change.

Limit raised while other debts were piling up? Raise it through our complaint process: our trained AI opens a case and keeps coaching you on what to send Drafty next.

No. Drafty says it never asks for application or processing fees upfront, and it tells customers never to email their card details. A call or message that promises a Drafty loan once you pay a fee, or asks for your card number, is not how the lender works.

Nothing has been reported about Drafty here yet. Our research shows what typically goes wrong at high-cost credit lenders: credit limits or loans borrowers feel were unaffordable, interest and charges that keep a balance high, missed payments reported to credit reference agencies, payments taken on the wrong date, and payment plans that are hard to agree when money is tight.

Limit increase you could not afford? Be the first to report it: your case opens the record for the next Drafty borrower questioning the same kind of increase.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Drafty through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Drafty can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.