Questrade complaint?

Do you have a dispute or a bad customer experience with Questrade? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Questrade customer service on 1-888-783-7866, its toll-free support line within Canada, or email support@questrade.com. The Questrade support page, linked in the contact details above, also offers live chat. Have your account number, the account type, the dates and amounts involved and any case number from earlier contact ready.

Transfer, withdrawal or fee to dispute? Start your complaint here as well: we push it out to Questrade by email, social media and printed letters.

To make a complaint to Questrade, call 1-888-783-7866 or email support@questrade.com, say clearly that you are making a formal complaint, and ask for a case number. Questrade's public pages give no separate complaints address: its relationship disclosure points to the complaint process set out in the account agreements and disclosures in your client portal. Put the account number, what happened, the dates and amounts and the outcome you want in the first lines, and attach trade confirmations, statements and screenshots.

Order filled at a price you did not expect? Put it through our complaint process: we help you write the complaint in minutes, with every trade time and amount in order.

Questrade's head office is in Toronto: Questrade Financial Group is based in the North American Centre, at the address shown in the contact details above, where it also runs the walk-in Questrade Centre. Questrade, Inc. handles the self-directed accounts and Questrade Wealth Management Inc. runs the Questwealth Portfolios; both are owned by Questrade Financial Group Inc. For a complaint, put it in writing to Questrade support, quote your account number and any case number, and keep a copy of what you send.

Yes: in Canada, the Ombudsman for Banking Services and Investments (OBSI) investigates complaints about the firms that participate in its service, and both Questrade, Inc. and Questrade Wealth Management Inc. are participating firms. OBSI generally expects Questrade to have had the chance to put things right first, so keep a record of every call, chat, email and case number.

Transfer or withdrawal dispute to set out? Our trained AI opens a case for you and coaches you through each reply from Questrade: what to send back and when to push again.

Not if it asks for your password, wants remote access to your computer, or asks you to restore your account through a link in an email or text. Questrade says it never does any of those, and fake sites often use a web address just one letter off the real one.

Nothing has been reported about Questrade here yet. Our research shows what typically goes wrong at online brokerages: account transfers in or out that take longer than expected, withdrawals that are held or delayed, orders filled at unexpected prices or not filled at all, commissions, fees and currency conversion charges that only show up on the statement, and accounts restricted during identity or verification checks.

Account transfer stuck between Questrade and another institution? Be the first to report it: your case opens the record for the next investor moving an account the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Questrade through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Questrade can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.