Qararli complaint: Mis sold products

Appalling customer service. Products that did arrive looked nothing like photo. Horrific quality and seams torn and shoes plastic and cheap material. The other product never arrived. I contacted the online store and was told that the trousers had been sent by Royal Mail- made out to be lying.

I asked for a full refund. Explained that it was almost impossible to contact them as there was no invoice in the packages or return instructions or labels- nothing! They agreed and told me to contact them again on the Thursday to sort it. I did. No reply.

I unfortunately ended up in hospital I then couldn’t contact them and have re chased to he met with a rude, passive aggressive (almost laughing at me!) approach and told to refer to their returns policy.

I explained the product I did receive is nothing like the image, that I cannot do anything with the rubbish they’ve sent and that one item is still missing. They part refunded for the trousers I never got and have laughed at me about the rest and told me to contact my bank- with lots of smiley faces and passive aggressive happy Christmas and new year remarks!

Not a professional company. Scammers miss selling. Very cheap product and high prices.