Q Card complaint?

Do you have a dispute or a bad customer experience with Q Card? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the Q Cards Customer Support Team on 0800 119 100 or email customer.services@qmastercard.co.nz: the Q Cards complaints page gives that line and address as the first step for all complaints, and 0800 119 100 is also the line for Q Mastercard holders. Holders of the original Q Card have their own customer line and email address, both listed on the Q Cards website. Have your card or account number, your latest statement and the details of the deal involved ready.

Interest or fees on your statement to dispute? Start your complaint here as well: we push it out to Q Card by email, social media and printed letters.

No: applications for the original Q Card have closed. The Q Cards website says the best parts of Q Card and Mastercard were combined into the Q Mastercard, so new applications go to the Q Mastercard, issued by Columbus Financial Services Limited, while existing Q Card accounts are still serviced. Before you buy on any interest-free deal, check its terms with the retailer and on your statement, since they differ from deal to deal.

To cancel a Q Mastercard, call 0800 119 100; for the original Q Card, call the Q Card holders' line on the Q Cards contact page. Ask for the account to be closed and for written confirmation of the closing date and the balance still owed. Closing the card does not cancel what you owe: any balance, including Long Term Finance deals, still has to be repaid under your card terms, so keep paying until a statement shows nothing owing, and move any regular payments off a Q Mastercard first.

Charged an account fee after you asked to close the card? Put it through our complaint process: we help you write it in minutes, with your statements and dates set out in order.

Yes: in New Zealand, Financial Services Complaints Limited (FSCL) considers complaints about its member providers, including credit, finance and loans, and the companies behind Q Card and the Q Mastercard are FSCL members. FSCL generally expects Q Card to have had the chance to put things right first, so keep a record of every call, email, letter and reference number.

Hardship request turned down on your card? We add your case to others with the same problem, and other Q Card holders can back it up.

Be careful. Q says it never asks for your card number, PIN, CVC, one-time code or access to your device by phone or email, and its automated calls never ask you to press 1 for an operator. A call or message that does any of this is not from Q.

Nothing has been reported about Q Card here yet. Our research shows what typically goes wrong at interest-free credit cards: interest charged when a promotional period ends with a balance left, account and late payment fees, payments allocated to a different deal than the holder expected, hardship requests that are declined, limits cut or cards closed, and old balances passed to debt collectors.

Interest added the month a Long Term Finance deal ended? Be the first to report it: your case opens the record for the next Q Card holder checking a statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Q Card through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Q Card can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.