PSEG complaint?

Do you have a dispute or a bad customer experience with PSEG? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The PSEG customer service number for PSE&G customers in New Jersey is 1-800-436-7734, and PSEG also has a contact form on its website for requests that are not urgent, linked in the contact details at the top of this page. Have your account number, the service address and the bill in question ready. Long Island electric customers are served by PSEG Long Island, which has its own customer service.

Bill or outage problem to raise? Start your complaint here too, and we push it out to PSEG by email, social media and printed letters.

To dispute a high PSEG bill, first check whether the meter reading on it is marked as actual or estimated, and compare it with a dated photo of your meter. Then contact PSE&G customer service with your account number, the bill and your own reading, ask for the bill to be reviewed or the meter to be read again, and note the reference number. If you buy your energy from a third-party supplier, check which part of the bill is that supplier's price and which is the PSE&G delivery charge, because each is disputed with its own company.

While the bill is being reviewed, ask PSE&G about a payment arrangement for the part you do not dispute, and keep every bill, letter and reference together.

High bill you want challenged? We help you write the dispute in minutes, setting your meter readings against the bill.

To escalate a complaint with PSEG, ask PSE&G customer service to log it as a complaint, take the reference number and ask for a supervisor if the first answer does not settle it. Then put the complaint in writing: what is wrong, your account number, the dates and references of earlier contacts, and the outcome you want, such as a corrected bill or a credit. PSEG's head office is in Newark, New Jersey; the full address is in the contact details at the top of this page.

Keep a copy of the letter and the date you sent it.

Yes: the New Jersey Board of Public Utilities (BPU) handles customer complaints about utility providers in New Jersey, such as service problems, high bills and payment arrangements, and that includes PSE&G, the PSEG utility. The BPU generally expects PSEG to have had the chance to put things right first, so keep a record of every call, letter and reference number.

Billing or service dispute with PSEG? Take it through our complaint process and our trained AI opens a case for you, coaching you on what to reply and when to push again.

Nothing has been reported about PSEG here yet. Our research shows what typically goes wrong at large gas and electric utilities: bills that jump without a clear reason, estimated meter readings, outages and slow restoration after storms, payment arrangements and shutoff notices, deposits on new accounts, and confusion between delivery charges and a third-party supplier's price.

Bill jumped, or power out longer than you were told? Be the first to report it: your case opens the record for the next New Jersey household facing the same bill.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PSEG through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PSEG can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.