Complaint: Bad Applicator

on 24 January 2021 about Procter and Gamble in category Food and Beverage Brands

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My complaint:

I normally use Clinical Strength Secret Gel; however, Secret Summer Berry Gel had a significant sale price. Therefore, I bought 12 containers of Secret Summer Berry Gel (a one year supply). When I used the first container, the top applicator (with the holes) was affixed to the container lid and would not separate. I had to use my fingers to apply the product!! I thought maybe it was just one defective container; however, when I tried another container, it was exactly the same. Obviously, applying the product with my fingers is totally unacceptable!

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Justified complaint?

Suggested solution:

To resolve this issue, I request you send me 12 containers of Clinical Strength Gel. I would be happy to return the defective product if you would please provide a postage paid label.

Sincerely

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