Poppo Live complaint: unauthorised change of location

Dear Poppo Team,

I am following up with deep concern regarding the unauthorised change of my account location, which I first raised previously and for which I’ve now provided supporting evidence via a screenshot showing my original location as the United Kingdom.

Unfortunately, I have now been caught in an unhelpful loop between your Customer Service and Help centre teams. Customer Service has directed me to the Help Centre, while the Help Centre has stated that the location cannot be changed , despite the fact that Poppo changed it without my consent in the first place.

This lack of accountability is unacceptable and alarming, especially considering that:

I registered as a UK resident and live in the UK.

I enabled two-way verification to protect my account.

The change was made without any notice, permission, or validation.

I am a Poppo agent, and this undermines both my personal safety and professional credibility.

I am not asking for a special favour. I asked Poppo to fix a mistake, but now I’m told it can’t be undone. The situation raises serious questions about platform governance, user data protection, and how agents and users are treated.

Could you please escalate this matter to a supervisor or senior manager at your earliest convenience? I expect:

My location is to be corrected to the United Kingdom.

A clear explanation of how and why the change occurred.

Reassurance that this will not happen again, to me or those I bring onto the platform.

If this issue remains unresolved, I will be forced to consider escalating externally due to potential GDPR and data integrity violations.

I expect a formal response, not redirection.

Thank you for your time.

Kind regards,
Agatha Oparaji
Poppo ID: 40417960