Poppo Live complaint: Fraud

Dear Poppo Customer Support,

I write to inform you of a cybersecurity issue with the Poppo platform that occurred yesterday on 15th October 2023.

I have attached screenshots of fraudulent and unauthorised withdrawals of coins from my account (Account no: 8221418) and require the Poppo customer service team to provide both refund of these fraudulent withdrawals and an explanation on how this can happen?

Attached are the screenshots. As you can see there were two unauthorised withdrawals one at 20:13.43 to ID: 12577259 (account name ‘warning) and one at 22:49.57 to ID: 12558505 (also account name ‘warning’)

Can you please look at the audit logs to identify the recipient(s) and the IP addresses logged into my account at these times so that a country-of-origin can be traced.

These accounts now appear to be inactive and I suspect you will find other similar fraudulent transactions to these accounts.

Please let me know an update ASAP and refund the total withdrawals of 715,000 5,037,000 ( 5,752,000 )

Please also note that I have subsequently changed my password after becoming aware of this cybersecurity issue. Why is 2-Factor authentication not mandatory on Poppo like other platforms such as WeChat?

Your reply is appreciated on this serious matter.

Yours faithfully,

Ruth Erro Gabriel