Popeyes complaint: managers

we went to popeyes the girl that was on the register i told her i wanted a 12 piece chicken fresh to go she didnt tell the guy to put the chicken to cook i waited 20 min for it they she gave me 2 bags of cold chicken !i then told her to tell the manager i wanted a refund i would go somewhere else the girl kept scrathching her head and serving food with out washing her hands so again she asked the manager to give me a refund the women manager started yelling thaT CHICKEN HAD BEEN GOING OUT ALL NIGHT and i was mad so she strated yelling at me i told her that the chicken had been there all the time i was there so i knew it was old and cold i told her just give me my money again she started yelling at me i told her to shut up and refund me i also told her she was not very professinal so i never got my food my poor husband had to starve till we found food else where i think that management there is lacking being nice i know they deal with alot of bad people but gosh not every one is a jerk!!! this manager should not be a manager shes a nasty women the man manger didnt want to deal with the situation at all! so sad to see a good place going down the drain for lack f bad management i will never go there again