My complaint:
I visited the drive through at this location July 4, 2022. There was no response at the speaker so I drove to the window where I was told there was no register and I could not be helped unless I came inside. I suggested thaqt thtey post a note outside explaining the lack of service and was told it was against company policy.
Inside, I noticed that the person behind me at the drive through was receiving his meal. I told the girl helping me that she would go to hell for lying to a customer. She exited. Manager entered. Excuses were made such as they couldn’t take cash at the drive through window, but no one had asked how I was paying. I was asked to leave and never come back. No problem. I never patronize businesses that give this quality of service and will drive down the street to KFC.
Suggested solution:
Apologize.
Explain to your employees that customers matter.
Fire the manager and lying employee.
