My complaint:
Liza (11:00:28): Hello. Thank you for contacting Pnxbet Support. How may I help you?
Dez (11:00:51): 319558537
Dez (11:01:11):
Dez (16:33:08): Hi
Gemma (16:33:45): Hello. Thank you for contacting Pnxbet Support. How may I help you?
Dez (16:34:03): How to cancel btc transaction cash deposit
Dez (16:34:55): I already paid 0.0024 but transfer fee deducted 0.0005 so it wasn’t release
Dez (16:35:14): I can’t send 0.0005 btc to complete my order due to minimum
Dez (16:36:43): U get my point?
Gemma (16:39:50): Yes I’ve got it, kindly ask you to wait till I forwarded your issue to our correct team
Dez (16:41:23): U can deduct my money here also. So I won’t send anymore
Gemma (16:45:41): Could you please complete these informations?
Account ID:
Amount:
Coin type:
Destination address:
Dez (16:46:05): 319558537
Dez (16:46:10): 5000
Dez (16:46:14): Php
Dez (16:46:20): What is destination address
Gemma (16:48:35): You need to mention the address which you send it
Dez (16:49:06): San rafael bulacan philippines
Dez (16:49:17): U mean btc address?
Gemma (16:49:28): Yes
Dez (16:49:31): 3FRFE1W7Zn4VS8CUr49bBq6fYLmsojufUD
Gemma (16:49:46): Thank you for information. May I kindly ask you to stay online while I am checking?
Dez (16:49:54): Okay
Dez (16:58:11): I’m waiting…
Gemma (16:58:58): Thank you for waiting.
Gemma (16:59:40): I forwarded your issue to the correct team.
Dez (17:00:38): Okay
Gemma (17:00:38): Kindly ask you to wait
Dez (17:00:48): Pls do it asap pls.
Gemma (17:02:33): Once the checking is done, I will inform you about the updates via your inner messages. Unfortunately, I cannot promise the exact time or how long this would take, but no need to worry, you will be updated soon.
Gemma (17:02:39): Is there anything else I may help you with?
Dez (17:02:50): Only dis case
Gemma (17:03:07): Okay I’ll do my best
Gemma (17:03:50): I’ll end this chat now. If you need to contact us again, I or another agent will be happy to help you. Have a good day.
Dez (11:02:22): It is 11:02 am now
Liza (11:03:22): May I kindly ask you to stay in the chat while I am busy with this question?
Dez (11:03:28): Can u give back my btc
Liza (11:07:29): Thank you for waiting
Liza (11:07:53): Please note that you still need to pay your due amounting 0.00050101 BTC or 1020.16 php to complete your deposit.
Dez (11:08:17): Can u deduct it
Dez (11:08:20): To my load
Dez (11:08:34): I should just go for bank transfer
Dez (11:08:47): I don’t know that transfer fee is that much
Dez (11:09:02): Means I’m already lost 20 dollars
Liza (11:09:29): I am sorry, but we can not do that you need to send the mentioned amount to the same address you have sent the deposit
Dez (11:09:47): DEDUCT IT
Dez (11:09:58): U WANT ME TO PAY 1026 PESOS AGAIN FOR Fee?
Dez (11:10:01): My god
Dez (11:10:06): Deduct it
Dez (11:10:26): BECAUSE IF I SEND AGAIN I WILL BE CHARGED 1026 PESOS AGAIN FOR TRANSFER FEE
Dez (11:10:33): CAN’T U UNDERSTAND
Dez (11:11:14): I DEPOSIT 5000PHP IN RETURN IT WAS DEDUCTED 1026 DUE TO TRANSFER FEE NOW U WANT ME TO TRANSFER AGAIN AND I WILL BE CHARGED FEE AGAIN
Dez (11:12:07): WHAT NOW. SO I WILL PAY 2000 PHP FOR THAT FCKING FEE TO CLAIM 5000 PHP? THEN WHAT. I ALREADY HAVE 3000PESOS TO PLAY. MY GOD
Dez (11:12:30): PLEASE DEDUCT IT NOW
Dez (11:12:36): Can’t u understand me
Dez (11:12:47): I’m already lost before I play 😭
Liza (11:13:26): I am sorry, but because you haven’t paid the whole fee your deposit has no reached to us s we can not deduct from it
Dez (11:15:32): I already paid 0.0019
Dez (11:15:39): Just convert it to php and Im pk
Dez (11:15:41): Ok
Dez (11:15:53): U already received it
Dez (11:15:55): Don’t lie
Dez (11:17:21): Just convert 0.0019344 btc to php and we’re ok
Dez (11:17:25): U get it?
Liza (11:17:34): Let me pass your suggestion to our relevant team to see if they will find another solution
Dez (11:18:13): Oh God pleasw
Dez (11:18:23): Please. Just let this issue be done
Liza (11:23:08): Since I am still busy with your question, I would kindly ask you to stay in the chat for a couple of minutes.
Suggested solution:
Convert my sent btc to php and we\'re done
