Pie Face complaint?

Do you have a dispute or a bad customer experience with Pie Face? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Pie Face takes customer enquiries through the online enquiry form on the "How can we help" page of the Pie Face website, which passes each enquiry to the right person in the business; that form is the route Pie Face publishes for customers. Give the store and its suburb, the date and time of your visit, what you ordered and paid, and the details from your receipt. For a delivery order, use the help section of Uber Eats or DoorDash as well, because the app holds the payment.

Pie cold, burnt or not what you ordered? Start your complaint here alongside the form, and we push it out to Pie Face by email, social media and printed letters.

Pie Face is owned by United Petroleum, an Australian fuel retailer and importer headquartered in Hawthorn, Melbourne, which took over the brand and its store network in 2017 and runs it as its food brand. That is why most Pie Face stores sit inside United service stations. For a complaint about a visit, the Pie Face enquiry form is the route, and naming the service station and its suburb tells Pie Face exactly which site it concerns.

For a Pie Face order placed through Uber Eats or DoorDash, ask for the refund in the app you ordered with: open the order, choose the item that was missing, wrong or cold, and add photos of what arrived, because the delivery platform took the payment and handles refunds for it. Do it while the order is still recent, and keep screenshots of the order, the photos and whatever the app offers. If the problem was with the food itself, such as a pie that was burnt or not heated through, tell Pie Face as well through the enquiry form on its website, with the order number and the store.

Refund in the app turned down for an order that was wrong? We help you write the complaint in minutes through our complaint process, with the order number, the photos and the store in one place.

To complain about a visit to a Pie Face store, use the enquiry form on the Pie Face website and give the store and its suburb, the date and time, what you ordered, what went wrong and what you would like: a refund, a replacement or an apology. Because most Pie Face stores are inside United Petroleum service stations, say so if the problem happened at the service station counter, so the enquiry reaches the right part of the business. Keep the receipt or your card statement and any photos of the food as it was served.

Charged for pies you did not get? Open a case with us: our trained AI keeps advising you on what to send Pie Face and when to push again.

Nothing has been reported about Pie Face here yet. Our research shows what typically goes wrong at bakery and coffee chains inside service stations: pies served cold, burnt or not heated through, stale pastry, wrong or missing items, long waits at the counter or drive-thru, delivery orders that arrive late or incomplete, charges that do not match the receipt, and confusion over whether the store or the service station answers for a problem.

Pie handed over cold in the middle? Be the first to report it: your case opens the record for the next Pie Face customer stopping at the same store.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Pie Face through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Pie Face can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.