Pick n Pay complaint: Possible Fraud by the Cashier

On 29 January 2022 at 10:31, i went to Pick n Pay at Alberton Lemon Tree Mall. I paid my Vumatel Wi-Fi Account using Easy Pay Number: 921370000004247100. I paid an amount of R800 to the cashier later known to me as Ms Rethabile Morolong (Rethabile). Rethabile processed the payment and she gave me a slip for the payment. I then left the till point without checking the slip as i had no reason to believe that there was anything wrong.

Few days later my Vumatel Wi-Fi Account was blocked due to non-payment. I was surprised and i sent proof of payment to Vumatel using the same slip i was given by Rethabile. Days went by and my Vumatel account was still blocked due to non-payment and Vumatel kept on maintaining that they still don’t have my payment. Out of frustration, i decided to pay Vumatel again, this time directly online so that they could unblock my account.

Later on 10 April 2022, i followed up again with Vumatel and i was told that the proof of payment i sent them from Pick n Pay is wrong and that it is not reflecting my correct account number. I then decided to compare this slip with my previous slips and i noticed that indeed Rethabile of Pick n Pay gave me the wrong slip with the following Telkom Easy Pay Account: 9202125620005056673. I don’t know this Telkom account and i did not give it to Rethabile to put my money into it. My payment was supposed to be made to Vumatel whom i have an account with and not Telkom. I have no account with Telkom.

On 10 April 2022, i went back to the same Pick n Pay to complain about this possible fraud to the store manager by the name of Mr Rock, a coloured male. I requested Mr Rock to investigate this possible fraud and give me an outcome as the client who is affected by this incident. Mr Rock was very defensive and condescending towards and he eventually told me that they no longer have CCTV for this incident and they cannot assist me further. He then told me that he needs to go back to his workstation and that he cannot spend the whole day with me.

I am now reporting this matter to you with the view that you will conduct internal investigation and come up with an outcome.