Payoneer complaint: Fresh Account has been charged in the name of fee

I hope this letter finds you well. I am writing to bring to your attention a concerning issue regarding my Payoneer account, I noticed that my Payoneer account had been charged an annual fee of $29, even though I had recently verified my account and had not completed the full 12 months as per your policy.

I am fully aware of Payoneer’s policy regarding the annual fee, which states that it should be charged after a 12-month period of inactivity. However, my situation does not align with this policy, as I have been actively using my account and recently completed the verification process. Therefore, the annual fee charge seems to be in direct contradiction to your own terms and conditions.

I kindly request an immediate refund of the $29 annual fee that was deducted from my account. I believe that this charge was made in error, and it is essential to rectify this situation ly.

To resolve this matter, I would appreciate your attention and action. I trust that Payoneer values its customers and takes their concerns seriously.

Thank you for your attention to this matter.

Sincerely,
Adeela.