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Paxum complaint: Payment Delay

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Filed 3 Jan 2022 by Sharlene

On the 21st of December 2021 I transferred payment from my Paxum account to my bank account. Previous months the payment was on my bank account the next day.

Their policy says it can take 5 business days to reflect and due to it being the end of the year I waited a bit longer. On the 28th of December 2021 Paxum sent me a proof of payment that they payment was successful on their side and that I should verify with my bank. Unfortunately my bank didn’t receive any payment from Paxum and they can’t trace it either.

I informed Paxum of this and they forwarded the case to their payment department. It has now been 10 business days and the only response I get is my case is still under review and they can’t give me a time frame of when it will be resolved.

I have bills to pay and need my payment. I refuse to believe that it can take so long to resolve this if I never experienced issues with payouts the previous months.

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Discussion

1 comment

  1. anonymous

    same is happening to me. I started the wire to NZ on the 07th dec 2022, on the 15th, still no pay to my account, they said to wait another week, it's now 26th December 2022 and Im still waiting for my Paxum wire transfer. all I get is a quick "we're still investigating" reply. anyone else having similar problems now? thx

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