ParkN Fly Canada complaint: Booking lost, charged incorrectly.
Filed 15 Apr 2024 by Dharmik
I made my booking using their App and also received a ation email. When I got back to pick up my vehicle, I realized that the booking has disappeared from the app. I tried scanning the barcode received in the ation email but it would not work. I had to wait in the parking lot for over 30 minutes and their attendant came to assist with payment and exiting the lot. They charged me the wrong amount because they entered the wrong Entry time confusing AM and PM. I had to call their customer service and also email them with all the details. They will refund the difference but they are not willing to provide a good customer service. They said I should reach out to revised receipt which needs to match the payment because this is my company card. For this gross inconvenience, I would like them to compensate me.
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