Parkdean Resorts complaint: Lost Property

On our return from our holiday on Saturday 17th July I realised we had unfortunately left a bag of shoes in our caravan. I tried to call the site, nobody answered so left a message.

No-one called me back and so I called again on Monday. I spoke to Bethany who promised to check and call me back. She never did.

On Tuesday I called again and left a message, no return phone call.

On Wednesday I called back again and spoke to Amy who said exactly the same, that she would check and call me back. Again NOTHING.

I called back AGAIN on Thursday and spoke to another lady who promised to speak to the Housekeeping Manager and guess what… yes call me back. Again, no-one called me back.

It is now Friday and I left yet another message.

This is APPALLING customer service, I know it was my error in leaving the shoes but how is there no provision for lost property at all? And why should it take me a week of chasing them up to even try and locate a carrier bag of shoes?!