Panera Bread complaint: Unfair treatment because of been disabled and bullied

I have been a Panera Bread customer for so many years. When I used to dine in at this location I was treated very well by the management and the staff expect of of their employees Paige who treated my brother with CP in a rude way and refused to serve us while we were waiting for 45 minutes for a decaf coffee.When the line was getting long in the store the elder couples came to get the decaf coffee she was very rude to them and they left the place without the coffee. Recently she has been promoted to a management position and she has been geeting worse day by with lots of personsility problem . 3 weeks ago I have called to order a tea and I have asked her if Collin can take my order because if I order from her most of the things are missing. She replied she is very busy as well as everone else and I have to wait to get tea. I waited 15minutes on the phone then no answer then I hadded my way to Starbucks. This incident happened several times where she will answer my phone call and would say oh I will be back to take a order but it will take a while. On Thursday she was traing someone and I ordered tea and I asked for some milk in the tea, almond or skin milk. when she brought it to the car l she looked at us in a very mean way. the training girl gave us the tea, Today I called and told her that she didn’t give me any milk for the tea or double cup it beacause the tea is very hot.She said well i can’t give you a glass of almond milk . I didn’t ask for the almond milk I asked for skin milk to be added in the tea. I asked can any one else take my order she replied everyone is very busy. and said do want to order tea or not and did hang up the phone, So i went to Dutch Brothers to get the tea for my brother My brother said hi to her and he felt that she doesn’t like him and treat him differently beacuse of his disability. I have talked to Chris the store manager about her behavior and she didn’t change. i was told that she is young and has a attitude problem. I saw her flirting around with one other manger and letting him comb her her while other customers were inthe store and near the food area.And also she has worked there for long time so she is promoted to a mangement position. It is a shame that she has no empathy,respect towards individuals with disability. we felt like that we are minority and she treats us like this.