Panera Bread complaint: poor service

Name: poor service
Item: Panera Bread
Rating: 1
Author: Jerome

Open 27 Sep 2020 135 views Restaurants

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Filed 27 Sep 2020 by Jerome

Called yesterday and ordered 4 loaves of bread for 11 AM today. Paid for these in advance. Went to store@ 11AM but they only had 2 loaves. Manager had set my order aside but somebody sold it to another person.

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Case details

Status: Open
Company: Panera Bread
Filed: 27 Sep 2020
Rating: 1/5
Desired resolution: Refused to offer any solution except to refund my money which I had paid in advance. They should have tried other nearby stores, offered free loaf of bread tomorrow, offered discount on my having to make a second trip to get my order, some reasonable explanation as to why my order was not completed.
Problem: Prepaid order partly sold to another customer
About: bread loaves

Progress

Filed
Company notified
Company replied
Resolved

27 Sep 2020 Complaint filed and published
27 Sep 2020 Message from Bizzy: we notified Panera Bread about this complaint.

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