Panera Bread complaint: Poor customer service

Complaint from mtcasher reported on 08 March 2023 about Panera Bread

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My complaint:

Place an order for 2 Bowls of Onion Soup and a white cheddar sandwich. When I was called to pick up the order and took it back to the table the onion soups we not HOT. I returned to the counter and the girl told me to take them to the microwave and warm them up. Not good customer service. If I wanted to serve myself I would have stayed home and saved $30.
Date 021923
1:22:28 pm
Order 317728
This is the second time I am stating this complaint, never heard back from customer service. Time to go somewhere else where I am appreciated.

Suggested solution:

A least contact me and say they will look into it.
Murray Tratenberg
413-231-2244

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