Complaint: Incorrect Orders. Called for refund. Did not get refund

on 13 October 2020 about Panera Bread in category Restaurants

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My complaint:

I ordered two scrambled egg brioches To go on 927. When I came home and opened the order I found that they gave me scrambled egg and sausage brioches instead. I called the restaurant right away. The receiver took my credit card number and told me. I will get the refund in my card. Till date (1012). I have not gotten the refund. One thing for sure, I am never going back to this chain again.

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Justified complaint?

Suggested solution:

Give me refund. Order numbers are as follows:
311932 and 311931

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