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Panera Bread complaint: coffee

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Filed 30 Jun 2021 by Bev

I signed up for your coffee program and now I am hooked. I typically try to use the self serve kiosk. I order the dark columbia ice coffee every time. I do like the rich flavor. Actually it is the only coffee I see listed and I like it. Lately when I go to get it the little sign on the coffee urn says 100% dark coffee and as I pour it into my glass it looks more like weak tea. It is not the dark rich coffee I typically get. I can see and taste the difference. If the coffee has another name it should be listed. This is happening more and more frequently at the cafes in west Omaha. Or, are you saving money by using less coffee grounds?

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