Complaint: orders not received

on 19 February 2021 about Ouyi Group Limited in category Retail Company

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My complaint:

Two orders placed. Jan 9 and Feb 11. Charged to my debit card $26.98 each. Neither item received, web site where orders placed is not functional. Tracking numbers not even available due to web site not opening.

website was

order also shows a site of

0 0 vote
Justified complaint?

Suggested solution:

I would prefer a refund at this time. Don't really expect to see that happen

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