Complaint: item not received

on 13 April 2021 about Ouyi Group Limited in category Retail Company

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My complaint:

I ordered a Nanoblade mini chainsaw order no YT2103821272114364 On the 6 Feb 2021 at a cost of $19.99 USA plus $7.99 USD postage I have yet to received it. Supposedly sent by standard shipping on the 7th of February
transaction ID 78j00924VT0000019
invoice 56611-WNM23578

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Justified complaint?

Suggested solution:

please send item or refund my money

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