Outback Steakhouse complaint: Customer Service

My complaint is wait time on order. On October 22, 2023, at approximately 18:33, I made an order for pickup. This order was supposed to take 20-30 minutes. I then arrived at the Beaufort, SC location at 19:09.
At pickup parking number 3 I was met by an associate around 19:15 to my name and order. 19:45 the same associate came back to my vehicle and asked my name and order. This was also done with the vigil ever next to me.
Approximately 30 minutes later , I called from my parking spot (20:15) to ascertain the status of my order. No word on my order was delivered to me. Around this time several people at curbside delivery received their food and departed.
Lastly, I called back asking about the status of my order…and the associate couldn’t update me. I then explained to the associate that I was at curbside for 2hours without any communication on my order. Now, I wish for them to cancel the order and to have a great night. This was unacceptable customer service and unprofessional service.

Please look into this situation and prevent this type of service from happening again