oneworld Alliance complaint: Redemption of Miles

Name: Redemption of Miles
Item: oneworld Alliance
Rating: 1
Author: Amin

Open 17 Nov 2023 115 views Airlines

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Filed 17 Nov 2023 by Amin

I tried to redeem Avios to book a flight in Japan (original price JPY 11710). Japan airlines only requires 6000 miles plus JPY 710. But Qatar Airways asked me to pay JPY 11,090 as pet tax of the flight which is even more than the flight fare itself. I contacted JAL, they said they do not impose any extra tax! So it seems Qatar Airways is scamming its customers as well as partner airlines!

oneworld Alliance complaint: Redemption of Miles — Photo Amin uploaded with this complaint

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Case details

Status: Open
Company: oneworld Alliance
Filed: 17 Nov 2023
Rating: 1/5
Desired resolution: They need to investigate Qatar Airways operations on mileage redemption. It is a scam.
Problem: High extra fees on mileage redemption
About: award flight
At stake: 11,090 JPY

Progress

Filed
Company notified
Company replied
Resolved

17 Nov 2023 Complaint filed and published
17 Nov 2023 Message from Bizzy: we notified oneworld Alliance about this complaint.

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