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Novira Niagara complaint: Protesting to be a Canadian based company and they don’t refund customers

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Filed 4 Nov 2024 by Suzanne

I pirchased a jacket from a site on Facebook claiming to be located in Canada and a Canadian company. Bought the jacket sizing was not accurate according to website and the zipper was broken. Sent message to return only to find out the location to return it was China! 🇨🇳

For me to ship this at my cost back to China will cost me double the cost of the jacket. The jacket was $79.99 the postage to ship back to a country I didn’t even k ow it came from is $152 . They offered me 30% back but will not refund it to my credit card .

Novira Niagara complaint: Protesting to be a Canadian based company and they don’t refund customers
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Discussion

1 comment

  1. KARLENE

    Hi - Same thing happened to me - shit quality jacket asked for a refund they said there would send another other - then asked for pictures which I sent twice - kept saying there was going to send it out and now nothing from them and looks like there site is down - super pissed what a scam

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