Netflix complaint: UPI payment issue, paid twice but no refund

Name: UPI payment issue, paid twice but no refund
Item: Netflix
Author: Piyush

Open 14 Jul 2021 515 views Broadcasting Network Online Services

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Filed 14 Jul 2021 by Piyush

Netflix account – [email protected]
I paid to netfilx on 12th june 2021 through UPI -netflixupi.payu@hdfcbank
DBTR11631831312712-06-2021 18:38:34 UPI
It was successful from bank end but nothing updated so I paid again with card which was successful and netflix services started.
Netflix agent assured me that upi payment will be reversed in 1 month but nothing happened.

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Case details

Status: Open
Company: Netflix
Filed: 14 Jul 2021
Desired resolution: Bank is asking to get payment reversed from merchant end but netflix agent is denying to take any action and asked me to contact bank. Now My bank is asking for documented ation from netflix that UPI payment 116318313127 is not received by netflix.
Problem: Paid twice, duplicate payment not reversed
About: streaming subscription

Progress

Filed
Company notified
Company replied
Resolved

14 Jul 2021 Complaint filed and published
14 Jul 2021 Message from Bizzy: we notified Netflix about this complaint.

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Discussion

1 comment

Varun dora 14 Oct 2022

Iam subscribe Netflix account not coming money is cutting 2 month cutting account not coming what problem my account

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