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Netflix complaint: Unauthorized charges

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Filed 28 Feb 2023 by Jenny

My husband has had a Netflix account forever. He started with DVDs then when streaming started he switched, and cancelled the DVDs. That was 10 years ago. MY card has been charged the $8.63month for DVDs for the last 2 years, and I just found out when we cancelled streaming last week. Customer service laughed at him, hung up on him and refuses to help him contact someone who can help him. All I want is to contact someone who can actually help. Netflix essentially charged $8.63 month for 22 months WITHOUT MY AUTHORIZATION!

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1 comment

  1. cwtpc

    It's unfortunately your own responsibility to keep track of your finances, not Netflix's. If you notice an unauthorised charge and contact them, they're usually able to refund it, but not for almost two years. If the payments are from a credit card, you can ask your bank if they're able to refund some of the money (usually up to 6 months if you can prove it was fraud), but not more than that.

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