Netflix complaint: poor service

I get movies through the mail…
I’ve had movies on my list forever and they all say short wait or long wait……when will I be first in line?…..I have a kindle and am accustomed to waiting in lne for a book… when i look at my library account I can see where I am in line?……even the first movie on my list…it has been first for months and it changes from short wait to long wait…..where am I in this line?….though it says short wait…I have no faith I will ever get it….I have twenty movies on my list and not one of them can I get…I’ve now been waiting several days for a new movie……i.e. a movie I returned days ago is still listed on my borrowed list…..there is a message saying a new movie will be sent shortly…but that’s been there for four days……..
poor service………
is there some secret for getting a movie……if so…tell me……very poor service