Netflix complaint: Human Rights Discrimination

While complaining to a representative that the Netflix app did not perform as expected, the customer service representative attempted to set my expectations instead of MEETING them.

As an independant customer service auditor, verfying compliance with federal laws of protecting the human rights of all the customers you serve, I found that my complaints on behalf of mobility differenced individuals being curbed by this individuals demand: Not finding a question mark on the mobile app drop down menu under the person’s account in the sidebar, just an endless list of video categories; does not match up with the browser experience of Netflix, where a customer can get a pin number to help get customer service quicker.

If you have only the mobile app, you don’t get the customer service pin to cut directly into the customer service line, skipping the service announcement entirely.